Enter an unknown world with a team you already know
The difference is always marked by people
Quality of Support:
The factor that makes the difference
The telecommunications sector is a section that is as essential as it is unknown. In this one reigns a strong competition in which many times the price to pay is a poor customer service.
Therefore, the management of your CRM and contact with your customers should not only be based on a simple technological question. But in a solution where first of all reward the human factor and trust with your supplier. Because not all companies work the same or have the same communication needs.
We ourselves have been clients before suppliers and we have suffered firsthand the results of having an unprofessional service, so for us, offering quality and professional customer service is the priority center that marks our business strategy, something that You will notice from the moment you contact us.
Vision 360º in more than 25 countries
SagitaZ is a company dedicated to developing business with clients in more than 25 countries and using ZOHO applications to help its clients in the areas of sales, marketing, finance, customer service, HR and tailor-made projects.
You will deal with us and only with us
We are virtual operators of telephony in Spain, we sell our own service of telephony through Voz IP on Zoho CRM, with which, we will be your interlocutor, we will know who you are and what are your needs when you speak with us.
Quick and direct custom implementation
You will have an IP Voice telephony service in a few days integrated, being the totality of your project carried out by own and non-subcontracted personnel.
Support of multidisciplinary quality, national and international
We work through our own companies in the countries of Spain, France, Argentina and Mexico, moving our equipment in the necessary cases, or covering all the countries of the five continents.
For this, in SagitaZ we have people able to work in Spanish, English, French, German and Russian.
Where you are we are
We can move to your premises and train your workers in a practical and effective way in the use of CRM with Spotfone. We have extensive experience in business training.
Customized classroom training
We adapt to your agenda
We use the time to the maximum
TRANSPARENT INFORMATION THAT WILL HELP YOU KNOW
1. What steps should I take to contract IP telephony with Spotfone?
Once you have accepted the budget, these are the phases that we will start in order to deliver your project. In one week you will have its operational services if you have to do portability, if it is not necessary portability and contract a new number the service can be delivered in 48 hours.
2. What is the IP telephony service? How does the service work?
It is a service to make and receive calls over the Internet. You can receive calls on your regular numbers once they are transferred to Spotfone, and make national and international calls like you always have.
You can receive and make calls to national and international landlines and mobiles, to suppliers, customers, agencies, etc. Everything will work the same as with your old telephone service, except that your calls will not go through the usual copper wire, but through your Internet connection, ADSL, Fiber, Wimax, etc.
3. What type of Internet connection should I have and how do I know the connection speed?
They can be ADSL, Fiber, Cable or Wimax of any operator.
If you want to know your connection speed you can connect from a PC in your office connected with cable (not wifi) to the Internet. Access the Google search engine and type the word "speed test" and you can access and check the speed of connection in your office on any page that offers this service for free. You can enter the values of download and upload and communicate it to assess the technical needs of your IP voice project. The greater the speed, the greater number of extensions or positions will be available in your office.
If the speed of connection to internet was very low, example 1 mega of descent and 256 Mpbs of rise and there was no possibility of raising or contracting fiber, it could always put an ADSL connection for voice and the one that already has to leave it for data like visit Send and receive emails, view videos, download files, etc.
4. Does Spotfone also offer Internet access?
No, you must have a broadband Internet connection, ADSL, Fiber, Cable or Wimax from any operator
5. What do I need to use IP telephony with Smartphone?
You must have contracted a SIP account or a virtual PBX with the extensions that you need. Then configure those accounts or extensions on the devices you are going to use.
6. Will they be able to call me my usual numbers if I contract IP telephony with Spotfone?
Yes, the moment you carry your numbers to Spotfone you can receive and make calls from your usual numbers.
Can receive and make calls to fixed and mobile national and international providers, customers, agencies, everything will work just like with your traditional telephony as always. Your incoming and outgoing calls will not go through the usual copper cable, otherwise it will go through your Internet connection, ADSL, Fiber, Wimax, etc.
7. I want to keep my number always, what should I do to carry it to Spotfone?
You can port your fixed numbers to Spotfone's IP telephony service just as you would with a traditional telephone company.
You can carry the numbers you are already using in your company, or if you wish you can hire new numbers from any Spanish province or foreign country. Portability usually takes 48/72 hours after you sent us the latest bill from your current provider and we sign the portability request authorization.
If at any point you want to unsubscribe from Spotfone and go to another provider you can port your numbers to any other IP operator or traditional telephone company as always.
8. Does Spotfone offer mobile phone services?
Spotfone is currently a 100% landline telephony operator so we do not offer mobile phone services. You should continue to use mobile phone services with your current provider
9. What devices can I use to have IP telephony?
To use our services you can use:
At a professional level for your company, it is advisable to use IP phones, because of their reliability and because they have specific functionalities, transfer of calls, pick up calls from another extension, see which extensions are busy, call waiting, multi conference service, etc. .
10. What application can I use for my Smartphone or PC?
You can use anyone using the SIP protocol. We recommend Zoiper, it is very simple to use and free. It is also available for Android, IOS, Windows Phone, Windows, Linux and Mac. You can download it from your phone and we will send you a PDF with information to configure it in a few simple steps.
11. What data will Spotfone give me to configure a device with a SIP account?
By contracting a service with us we will send you an email with your configuration data. To start using our services you only need to communicate these three data:
12. How many devices can I use a SIP account or extensions?
Each SIP account or extension must be configured on a single device.
If you have 3 SIP accounts or have contracted a switchboard with 3 extensions you can configure them in 3 devices.
13. Can I choose how to receive calls on a PBX with several extensions?
You can choose from several options to receive calls:
14. Can you have multiple numbers within the same PBX?
You can use to receive and make calls the national numbers you want, they can be from your province or from other provinces and inluso from other countries
15. What are the advantages of a virtual switchboard?
16. If I contract a virtual PBX, how do I manage diversions, voicemail, etc?
It will have a management panel via web over the Internet to access from any device, PC, tablet, mobile to be able to manage all the functionalities:
17. If I have a physical analogue PBX, can I use IP voice with my phones?
You can use your physical PBX with the usual analog terminals, you will have to contract the SIP Trunk product and install an adapter in your router to convert the analogue to digital voice and use your phones.
18. Does Spotfone have a contract of permanence?
There is no contract of permanence, the contract is monthly and will be renewed month by month until you want it. When you want to unsubscribe, let us know 15 days in advance and we will give you your down payment.
19. Can I buy a voucher for landlines and mobiles?
You can contract the calling bonuses that you need to both landline and mobile numbers. The bonuses are of monthly consumption and the minutes that have not consumed are not accumulable. You can change the bonus by communicating it before the end of the current month and would be valid for the following month
20. Do I have to pay for receiving calls?
To receive calls you do not have to pay anything, except when you receive a call in a number that you own Spotfone, you divert it to another landline or mobile number of another operator other than Spotfone.
21. If I am in another country can I receive calls on my fixed IP number that I have with Spotfone?
You can make and receive calls while abroad on your office number extension through an application (softphone) that you have installed on your PC, Tablet, Smartphone. You should have in those devices Internet connection preferably through wifi. People who call you to your geographic number when you are abroad will pay the cost of a national call or have a flat rate with your operator will cost you nothing.
When you are abroad and make a call through Spotfone the number your customers will see will be the number of the office.